Payment is usually made at the time of collection, either by cash or cheque (with a valid bankers card).
We DO NOT accept credit or debit cards.
All accounts must be settled upon collection of your cat. Any veterinary fees incurred by us on behalf of the owner, must be paid in full, prior to the cat leaving our premises. An invoice will be provided as proof of costs incurred.
Every effort will be made to maintain the current charges, however should their be a substantial increase in the cost of essential commodoties an increase may be inevitable, rather than lower the standard of boarding.
A full day's board is charged for each day the cat is with us including the day of arrival and the day of departure. This is to allow the essential cleaning and disinfecting of the chalets between visitors.
In the event of owners return before the booked time is up, the FULL fee is payable.
At Christmas and New Year the minimum fee is five days boarding.
If a booking is cancelled with less than 14 days notice, a cancellation fee will be charged.
An up to date vaccination certificate MUST be produced before we can admit your cat. This is for your cat's protection.
No cat suffering from or suspected to be suffering from ANY infections or contagious disease will be accepted into the Cattery.
We have a vet on call 24 hours. Owners will appreciate this is essential to provide a safeguard for the health of all cats. If the cat is found to be unwell but can be treated and poses no risk to the other cats, he/she will be housed separately until they recover and we will give any treatment deemed necessary.
Collection and delivery times must be strictly adhered to.